Frequently Asked Questions

 

Why do I need software when I can use manual tally sheets?

Our system is a series of checks & balances. When a delivery ticket is generated that information is stored in the system and must be edited to be sure what was on the original ticket agrees with what equipment was actually left. This assures you accurate billing.

How easy is it to use?

TCR Software is very user friendly as it was designed by a barricade rental company. It is not cumbersome and finding information, tracking equipment and knowing what is on a job is very easy to do

We have many sales tax options in our area, how do you handle that?

Through our program we have several sales tax options. Some customers tax their jobs from "point of origin" which is their yard while others tax jobs at "point of destination". Either way is no problem for us as handling multiple tax codes is a snap.

How do I pay?

With TCR Online we offer a monthly billing fee based on a one or two year contract. This frees up your capital for other larger equipment purchases.

We are small and don't think we need software. Why should we buy TCR Software?

All companies both big and small have the same issues. They want to track the equipment they put out in the field and be sure they bill for everything. Our software allows you to do that easily and with our modules small companies can start with our Basic Program and add the other features later as they need them.

Does TCR Software have a way to keep track of jobs that need Servicing?

TCR has a report that lists all of the jobs needing service and does it by zone so your employees are not crisscrossing all over town. We also have another report to help you keep track of any permits that are expiring.

What kind of training do you give?

We at TCR Software pride ourselves on our outstanding training. Before you go online, we work with your administrator to get your customers, equipment, and pricing loaded into the system. During the online training, we work with other key personnel that will be using the system. At the end of the training period your employees will be entering in live data on the system and be able to enter in jobs and navigate the system. We are never more than a phone call away to answer a question.

What if I am in a screen and can't remember what to do?

TCR Software has an onscreen help feature that enables you to get answers to your questions quickly. Help is just a mouse click away.

How Secure is the Server?

TCR Software is contracted with Rackspace, the world’s leader in web hosting, who offers a 100% Network Uptime Guarantee. We also have an SSL (secure socket layer) Certificate that encrypts your data being sent over the Internet.